Refund policy

Revocation instructions, right of withdrawal

You have the right within fourteen days without specifying reasons to revoke this contract. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.
Your right of cancellation exercise, you must inform us (Gerdschi GmbH, Breitenleerstrasse 180/2/8, 1220 Vienna, AUSTRIA, phone: +43 699 19450027, e-mail: info@faszien-rollen.com) by means of a clear statement (e.g. a letter with the letter sent by post, fax or e-mail) of your decision to withdraw from this contract.
To meet the cancellation deadline, it is sufficient for you to send the communication about exercising your right of cancellation before the cancellation period has expired.
Consequences of the cancellation
If you cancel this contract, we will owe you all payments we have received from you, including delivery costs (except for additional costs resulting from your choosing a different type of delivery as the cheapest standard delivery offered by us) immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.
you must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

The right of withdrawal does not apply to the following contracts:

• Contracts for the delivery of sealed goods which, for health or hygiene reasons, are not suitable for return if their seal has been removed after delivery.